Ways to improve client communication
Today's customer is conditioned to expect immediate service at the exact moment they need it. The ability to respond to your customer's needs and issues has become a real necessity, not just a competitive advantage. When was the last time you had a pleasant experience navigating prompts while calling a 1-800 number? Probably never. How do you spare your existing and new customers from the same fate? Managed Chat Services from Synapse3 is the answer.
At Synapse3 we developed a service that not only provides the software used to chat but also includes the technical implementation and perhaps more importantly, the agents as well as training for those agents. The training is also customized specifically for your business providing a cost efficient solution.
A carefully thought out strategy will not only save you money but also give your customers a much better experience. Additionally chats can be recorded and emailed to customers and potentially new customers including links to sales materials, online manuals and related content. Contact us today for more information.
